Thursday, 21 May 2015

Why Good Customer Service is Important by Sarah Evans

The other I remembered the importance of good customer service.

I was shopping with my aunt for clothes. One store we went into had excellent customer service from the moment we walked in until we walked out.

When we got into the store, a customer service representative asked us what we were looking for and took us to the right section. She helped us find what we what we wanted. Another representative took us to a change room and asked us frequently if we were alright and needed anything.

Our cashier was really nice, too. She was friendly and laughing. On our way out of the store, she pushed the button to open the door for us.

Little things like these can make a big difference. It is not always easy to shop for clothes when you have a disability. You have to sometimes deal with small change rooms and trying to determine different sizes and styles of clothes. Friendly customer service representatives make it a lot easier and more pleasant.

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